FAQs

How can I be sure that I've made my purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, feel free to contact us.

What payment method can I use to make my purchase?
We offer the following payment method:

• Cash on delivery

What are the delivery charges?
PKR 250 will be charged on order value of less than PKR 3,000. We provide free shipping for orders valued equal/above PKR 3,000 in Pakistan.

How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city and area are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

What are the benefits of signing up with you?

By signing up an account at www.checkmateatelier.com you will be able to access and manage your account information easily. This includes:

• View your complete order history

What if the product I want is out of stock?

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.

What is the Maximum Amount for which the order can be placed?

For Cash on Delivery Orders, you can place orders of Worth Rs. 15,000/-